Shipping policy

At Rajado Coffee, we want getting great coffee delivered to your door to be simple and straightforward. Below you'll find everything you need to know about our delivery options.

UK DELIVERY

We currently deliver throughout the United Kingdom.

Standard Delivery

Orders are typically processed and dispatched within 1–2 working days.

Once dispatched, delivery usually takes 2–4 working days, depending on your location and the delivery service used.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

SAME DAY DISPATCH

Place your order before 11:30am and we'll aim to dispatch it the same working day.

Orders placed after 11:30am will usually be processed on the next working day.

Please note that same-day dispatch applies to working days only and excludes weekends and public holidays.

During particularly busy periods, promotions or seasonal holidays, dispatch times may occasionally take a little longer.

FREE DELIVERY

We offer free UK delivery on orders over £35.

For orders below £35, any applicable delivery charge will be clearly shown at checkout before you complete your purchase.

ORDER PROCESSING

Orders are processed Monday to Friday, excluding public holidays.

Orders placed at weekends or on public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive confirmation by email.

TRACKING YOUR ORDER

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

DELIVERY ADDRESS

Please ensure that your delivery address is entered correctly when placing your order.

Rajado Coffee cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete delivery information provided at checkout.

If you notice an error with your delivery address, please contact us as soon as possible. We will always do our best to help, but we cannot guarantee changes can be made once an order has been processed or dispatched.

DELAYS AND DELIVERY ISSUES

While we aim to deliver all orders within the estimated timeframes, delays can occasionally occur due to courier issues, weather conditions, high demand or other circumstances outside our control.

If your order has not arrived within a reasonable time after dispatch, please contact us and we will investigate the issue with the relevant delivery provider.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible and include your order number along with photographs where relevant.

We will review the issue and work with you to resolve it as quickly as possible.

INTERNATIONAL DELIVERY

We currently only ship within the United Kingdom.

If international delivery becomes available in the future, this policy will be updated accordingly.

CONTACT US

If you have any questions about shipping or delivery, please contact us through our website or at:

info@rajadocoffee.com